Our goal is for all of our Sellers to succeed here at Sears Marketplace. It is our belief that those Sellers that meet and main our standards will succeed and provide the best Member experience possible.
Sellers should not be canceling an order unless the Member requests a cancellation. Sears Marketplace requires Sellers to maintain a < 3.5% cancellation rate. If you received a notice stating your Cancellation Rate is too high here are some steps we suggest you take immediately: