How do I protect my account from a phishing scam?

Phishing/Scam Alert for Sears Marketplace sellers

We recently became aware of a phishing scam that targets the sears.com Marketplace seller community and would like to send you some tips to keep you safe.

Look up at your browsers URL. Does is say “https://seller.marketplace.sears.com/SellerPortal/d….”? If yes, then you are okay. If the URL does not end with “sears.com/” for example if it looks like this: “https://seller.marketplace.sears.amsv.eu/, exit immediately. You clicked on a link from a phishing scam.

What is this phishing scam?

This scam involves sending you emails purporting to be from a trusted source and asking you to login to a link or button in the email to take some emergency action. When you click this link or button, you are taken to a page that looks exactly like Sears Seller Portal login page (https://seller.marketplace.sears.com/SellerPortal/d/login.jsp).
However, both the email and this page are created by scammers who are looking to record your access credentials. Once you login to this page, the scammers can get access to your credentials and can login to your actual seller portal page and change your information.

Is my account safe?

If the only way you have logged into seller-portal is by going to searscommerceservices.com then you have no reason to worry.

However, if you have recently clicked through to searscommerceservice from a button in emails pretending to be from Sears Marketplace support, and then your account may be at risk. If such is the case please go to www.searscommerceservices.com and immediately change your password. If you are locked out of your account, please send open a case using “contact us” and provide your seller id and nature of the problem

How to protect me?

Please do not open any emails from suspicious sources. Emails from Sears will always come from @sears.com or @searshc.com addresses. As an example, the following email would be from a fraudulent source:
From: The Sears Marketplace Team — account.sears.com@amaz1.eu or marketplace_searshc@seller2-notification.com or marketplace_searshc@seller1-notification.com or something similar.
When logging into seller portal, please make sure to notice the domain always ends in sears.com.