How do I know whether I have been paid for an order?
1. Sign into your account on the Seller Portal.
2. In the menu, go to Seller Tools > Reports
3. From the Report Type drop down, select “Remittance Info”. (Tip: you can start typing and the list will filter to what you are typing.)
4. Select Start Date and End Date for a time frame that you would like to run the report.
5. Click “Download Report” to get your report.
See “The report” tab for more information on the fields are provided in the report.
The following is a breakdown of the fields that are contained in the Remittance Report:
| Field Name | What does it mean? |
| PO # | The seller PO number that was paid out |
| PO Date | The original date of the PO |
| Invoice Id | ID number that is generated by Sears |
| Invoice Num | Additional reference ID number generated by Sears |
| Type | Type of transaction: Order, Return Goods, Adjustment, MP Monthly Program Fee |
| Invoice Date | The date that the PO was closed/invoiced |
| Invoice Amount | The exact amount due to the seller for that invoice |
| EFT # | The number assigned to that day’s funds transfer |
| EFT Date | The date the funds transfer was initiated by Sears |
| EFT Amount | The total amount of all invoices being paid by the EFT # on that day |
| Site Name | The site on which the sale took place |
| RMA Num | Number generated by Sears when a seller has authorized a return for a PO |
| Seller Invoice Num | If the seller selected ‘Manual Invoicing’ this is the number the seller provides during invoice process |
| Customer Order Confirmation # | Customer Order Confirmation number listed on the original purchase order |
| Total Selling Price for order | The sum of the price for all items and quantities on the order |
| Commission for order | The amount of commission that Sears deducted from the selling price |
| S&H Fee charged to the Customer | Shipping fees collected during checkout |
| Balance Due to Seller for order | The amount being paid to the seller. Selling Price – Commision + Shipping Price + Tax |
| Return Reason Code | Internal Sears reference code |
| Adjustment Type | Return = Qty used to refund. Sale_refund = dollar amount adjusted instead of qty. |
| Account Type | Marketplace account type |
| Shipping Tax Amount | Amount of tax charged on shipping cost if applicable |
| Sales Tax Amount | Amount of tax charged on product cost if applicable |
| Total Tax amount for the order | Shipping Tax Amount + Sales Tax Amount |
| Regulatory Fee amount | Amount collected for fees for items such as Mattress or Electronics recycling fee |
How do I match my payment to the Purchase Orders?
Use the PO # on the Remittance Info report to identify the order the payment is being made for.
What type of fees are deducted from my payments?
Returns
Deductions made after the product has been marked as returned or adjusted in Seller Portal regardless if the seller or Sears marked the item as returned/adjusted. These funds were deducted from the EFT associated with that line item of the report.
The PO # listed on the report, will match the corresponding adjustment or return on the Purchase Order in Seller Portal.
On the report, look at the column “Adjustment Type.” “Return” = Qty used to refund. “Sale_refund” = dollar amount adjusted instead of qty.
For more information regarding RGI claims, please see What is a Return Goods Invoice (RGI)?
Monthly Program Fees
To be on the Marketplace, you are charged a monthly program fee of $39.99. If you have indicated EFT Transaction in your account settings under Billing Information, Monthly Program Fee Payment Type. The fee will be deducted from one of your payments during the month.
To identify this deduction, Type = MP Monthly Program Fee. The Invoice Id will follow this pattern: O{Y}048{XXXX}.
Y = last digit of the fiscal year. 048 is a static #. The last 4 digits are the unique claim identifier.
Adjustment
Adjustments may be related to a manual credit or deduction made on your account for certain orders. If you are not able to identify the source of this, please contact us using Topic: Seller Portal Reports & Subtopic: Remittance Information Report.
If you have select automatic invoicing, payments are transferred into your account between 13-15 days after the order is shipped with valid tracking information and invoiced. For example, if you received an order yesterday, but provided tracking information and marked it as ‘Shipped’ in the seller portal today, you would receive a deposit in your account 15 days from today. This information would then appear on the Remittance Report about 2 days later.
If you have select manual invoicing, payments are transferred into your account within 13-15 days after you create an invoice.
Please check to make sure the order was fulfilled with a valid tracking information in Seller Portal. If a member contacted us, we always first contact your customer service, however if you are non-responsive and the tracking number provide is not valid, we will immediately refund the member and it will appear as a return in Seller Portal and in your Remittance Info report.
What if the tracking was valid and we did not receive payment for the order?
1. Make sure the order is invoiced in Seller Portal. If you do not have automatic invoicing turned on, you will not get paid until after the order has been invoiced.
2. Has it been 15 days? If not, be patient and wait another day or two.
3. Did you recently change your bank information? Make sure that you have received confirmation from our AP team that the bank change is complete.
Still need help? Use the contact us form and topic: Accounts Payable & Subtopic: Payment Missing to contact seller support.
Note: As with all our APIs, you must use the HMAC-SHC256 signing algorithm. Read about our API Authentication Process.
XSD: https://seller.marketplace.sears.com/SellerPortal/s/schema/rest/oms/export/v6/remittance-response.xsd
Sample XML: https://seller.marketplace.sears.com/SellerPortal/s/schema/samples/rest/oms/export/v6/remittance-response.xml
GET URL: https://seller.marketplace.sears.com/SellerPortal/api/oms/remittance/v6?sellerId={sellerId}&fromdate={YYYY-MM-DD}&todate={YYYY-MM-DD}