Will a Sears team member ever ask for my password? No, we will never ask for your password. Do not share your password.
How can I share access to the Seller Portal to other users at my company? You may add secondary users to the Seller Portal. From your account settings, go to Secondary Users to add. Visit “Can multiple users be assigned to account?” for more information.
#2 Change your password regularly. We recommend updating your password regularly. Choose a strong password that’s difficult for others to guess.
#3 Keep your primary contact information up to date. If someone leaves the company, make sure you remove their access and ensure the person handling the day to day activities of Sears Marketplace is set as the primary user.
#4 Watch out for spoof or phishing emails. Spoof emails are emails that claim to be from Sears but their real intent is to access your passwords or other sensitive information. Check out the “Phishing’ tab for more about what to look for.
#5 Know what email is actually from Sears. Sears will send official emails from several different email domains.
If you are not sure about an email and if it came from us, best thing to do it open a case and ask us and do not respond to the email you confirm it was in fact from us.
We recently became aware of a phishing scam that targets the sears.com Marketplace seller community and would like to send you some tips to keep you safe.
Look up at your browsers URL. Does is say “https://seller.marketplace.sears.com/SellerPortal/d….”? If yes, then you are okay. If the URL does not end with “sears.com/” for example if it looks like this: “https://seller.marketplace.sears.amsv.eu/, exit immediately. You clicked on a link from a phishing scam.
What is this phishing scam?
This scam involves sending you emails purporting to be from a trusted source and asking you to login to a link or button in the email to take some emergency action. When you click this link or button, you are taken to a page that looks exactly like the Seller Portal login page (https://seller.marketplace.sears.com/SellerPortal/d/login.jsp).
However, both the email and this page are created by scammers who are looking to record your access credentials. Once you login to this page, the scammers can get access to your credentials and can login to your actual Seller Portal page and change your information.
Is my account safe?
If the only way you have logged into seller-portal is by going to searscommerceservices.com then you have no reason to worry.
However, if you have recently clicked through to searscommerceservice from a button in emails pretending to be from Sears Marketplace support, and then your account may be at risk. If such is the case please go to www.searscommerceservices.com and immediately change your password. If you are locked out of your account, please open a case using “contact us” and provide your seller id and nature of the problem
How to protect me?
Please do not open any emails from suspicious sources. Emails from Sears will always come from @sears.com or @searshc.com or searskmart.com addresses. As an example, the following email would be from a fraudulent source:
From: The Sears Marketplace Team — email@example.com or firstname.lastname@example.org or email@example.com or something similar.
When logging into the Seller Portal, please make sure to notice the domain always ends in sears.com.